Thank you for visiting and shopping at CrucibleCookware.com. The following are the terms and conditions that make up our delivery policy.
Shipping processing time
All orders are processed within 1 working day. If we experience a large order volume, deliveries may be delayed. If there will be a significant delay in the delivery of your order, we will contact you by email or telephone. Pick-up of packages only takes place on weekdays, which means that you get faster delivery if the order is placed Sunday - Thursday, as the pick-up can be done the following day.
Shipping prices & delivery calculations
Shipping price is different for different countries. Some countries have free shipping and for others, shipping is calculated at checkout. That is depending on which country is selected in the list at the top of the page or at the bottom of the page for the mobile version. Select the country where you are located and will receive the goods.
Estimated delivery time
- For the US, Canada, UK, and EU: 2 – 10 days.
- The rest of the world: 10 – 40 days depending on destination.
Delivery confirmation & order tracking
You will receive a delivery confirmation email once your order has been processed containing your tracking number.
We reserve the right to use a different shipping company than the one chosen by the customer if we believe it will result in faster delivery.
Crucible Cookware is responsible for damaged or lost products during shipping. If you have received your order damaged, please contact email@example.com and we will get back to you as soon as we can with a solution. Save all packaging materials and damaged items before making a claim.