Important Update for Our UK Customers: Changes to Free Shipping and Checkout Pricing
At Crucible Cookware, we are committed to transparency and giving our customers the best possible shopping experience. As part of this commitment, we want to share an important update about how shipping costs are handled for our UK customers.
What’s Changing?
Previously, when shopping with us, the cost of shipping to the UK was included in the product price — meaning every product listed on our site reflected a bundled shipping charge. After listening to customer feedback and reviewing our pricing structure, we’ve decided to update this approach.
Going forward, shipping costs will be calculated separately and shown at checkout.
This change means:
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🛒 Product prices reflect the true cost of the item itself — with no shipping included.
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📦 Shipping costs are calculated dynamically at checkout, based on your chosen delivery method and delivery address.
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💡 You will now see clear, upfront pricing for both your products and shipping before you complete your order.
Why We Made This Change
We want to offer you greater flexibility and pricing transparency. Separating shipping from the product price allows us to:
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Provide more accurate shipping costs for different destinations and delivery preferences.
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Offer competitive product pricing without embedding shipping costs that may not reflect each customer’s actual delivery cost.
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Adapt more easily to updates in courier pricing or services without altering product prices unnecessarily.
This update helps us be fairer and more flexible for every UK customer — whether you’re ordering a single skillet or expanding your cookware collection.
We understand pricing changes can raise questions, so if you have any concerns or need assistance with your next order, our customer support team is here to help.
Thank you for being part of the Crucible Cookware community. We appreciate your support and look forward to continuing to bring quality cookware to your kitchen.
Happy cooking,
The Crucible Cookware Team
