Return policy
Helps you overdeliver on your cooking.™
You’ll love Crucible Cookware products or your money back!
We stand behind our products. If for any reason you are not completely satisfied with your Crucible Cookware products, we offer a full refund less shipping. For defective products, we will send a replacement or give a full refund less shipping when the customer has provided clear pictures of the damage. Non-defective products shall be returned to an assigned warehouse in the US and the customer pay for shipping.
Send us an email to info@cruciblecookware.com, give us a call or send us a message using our chat feature at the bottom right-hand corner of this page.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!
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See what people are saying!
★ ★ ★ ★ ★
"I bought this cast iron pan and I love it. It was wonderful for a while, but suddenly food began to stick to pan. I reached out to Crucible Cookware for help, and they contacted me telling me what I needed to do. They promptly sent me instructions on how to season the pan and how to keep it that way so food would not stick. Crucible Cookware impressed me with their top notch customer service."
—Roseanne
★ ★ ★ ★ ★
"Delivered as promised, already had a handle cover that i use daily. There are times I am using two frypans at once and wanted another handle cover. This set is perfect, handles all my needs, I have used the cover for my pan that I put in the oven several times already. As I have aged sometimes grabbing several potholders gets awkward, so this works and keep me safer."
—Elizabeth
★ ★ ★ ★ ★
"Wow! I am an avid Cast Iron cooker and this is a gem! Love the extras! What a great pan and a splendid deal!"
—Lawrence
★ ★ ★ ★ ★
"Beautiful cast iron skillet. It was an added bonus to get the accessories that other sellers were charging extra for. Nice to have a lid too. Delivered ahead of schedule. Very pleased!"
—Julianne
★ ★ ★ ★ ★
"These are great and I really appreciated your thorough and honest directions on being careful with heat outside of the holders. These are a hand-saver, very durable, and attractive. Was so hard to find the mini size and I'm glad I came across these."
-Jennifer
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